FAQ

What types of products do you offer?

We specialise in premium beauty and personal care items, including hair styling tools (like curlers, crimpers, and stylers), bath and body products (such as bath oils, salts, and shower gels), electricals (including electric toothbrushes and hair clippers), and specialised treatments like anti-cellulite products.

Are your products suitable for professional use?

Yes, many of our products are of salon-quality, designed for both personal and professional use. We focus on bringing you luxury, effective items that deliver exceptional results.

How do I place an order?

Simply browse our collection, add your chosen items to your cart, and proceed to checkout. You’ll need to provide your delivery details and choose your preferred payment method.

Do I need an account to order?

While you can check out as a guest, creating an account allows you to track your orders, save your details for faster future purchases, and receive updates on new products and promotions.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use secure encryption technology to protect all your personal and payment information. Your transactions are safe with us.

Where do you deliver?

We ship worldwide! However, due to logistical constraints, we currently cannot deliver to some parts of Asia and certain remote regions.

What are my shipping options?

We offer two convenient options:
– Standard Shipping (£12.95): Shipped via DHL or FedEx. Processed in 1-2 business days, delivered within 10-15 days after dispatch.
– Free Shipping: For orders over £50, shipped via EMS. Processed in 1-2 days, delivered within 15-25 days after dispatch.

Will I be charged customs or import duties?

For orders outside the UK, import duties or taxes may apply depending on your country’s regulations. These are not included in our shipping costs and are the customer’s responsibility. We recommend checking your local customs policies.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with tracking details within 48 hours. You can use this to monitor your delivery’s journey.

What is your returns policy?

We want you to be completely satisfied. If you’re not happy with your purchase, you may return it within 15 days of receipt for a refund or exchange. The item must be unused and in its original packaging.

How do I initiate a return?

Please contact our customer care team at [email protected] with your order details. We will guide you through the process and provide you with the necessary instructions.

How can I get in touch with you?

Our friendly support team is always happy to help. You can reach us via email at [email protected]. We are based at 14 Eastgate, Inverness, GB IV5O 3ZQ, and strive to respond to all enquiries promptly.